Service Operation
IT Operations Management
IT Operations Management
Introduction
IT Operations Control is responsible for day-to-day tasks of Services offered.
Purpose and Roles
The purpose
of IT Operations
Management is
to be responsible for the daily operational activities needed to manage the IT infrastructure defined during Service
Design.
IT Operations Management
is subdivided into
IT Operations Control and Facilities
Management:
• IT Operations Control
ƒ Responsible for day-to-day tasks, such as:
ƒ Maintaining stability of day-to-day processes and activities
ƒ Providing
regular
scrutiny and recommendations to achieve improved service at reduced costs
ƒ Diagnosing and resolving IT operations failures
ƒ Responsibility for
daily
operational activities required to manage and maintain the IT infrastructure
ƒ Console Management,
often at the IT Operations Bridge
• IT Operations Bridge
ƒ Physical room in which many organizations monitor their IT
ƒ Provides
a
central
coordination point for
managing various
classes of events, detecting Incidents, managing routine operational activities and reporting on the status or performance of technology components
• Facilities Management
ƒ Focuses more on the physical IT environment,
such as data centers or computer rooms
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