Service Transition Process Overview in ITIL - ITIL Course 

Service Transition Process Overview in ITIL - ITIL Course 

Service Transition

Process Overview                                                                                          

Introduction

Processes   within   Service   Transition   are   mostly   contained   within   the   Service

Transition phase but there are also processes used throughout the Service lifecycle.

Processes

Processes carried out in Service Transition are:

•              Transition Planning and Support: Assist on handling high volumes of change and releases.

•   Change  Management:  Responds  to  changing  customer  requirements  and

Requests for Change.

•              Service  Asset and Configuration  Management:  Manage  service  assets  and configuration items.

•              Release  and Deployment  Management:  Provide  a holistic  approach  to the release of changed or new services.

•              Service  Testing  and  Validation:  Testing  and  validating  new  or  changed services to establish confidence for the change.

•              Evaluation: Assessing the performance  of a changed service in a consistent and standardized manner.

•              Knowledge  Management:  Provide reliable information  to improve the quality of management’s decision-making.

Activities

Activities carried out in Service Transition are:

•              Organizational and stakeholder Change: Organizations will change inevitably, reflecting the holistic nature of change that organizations will experience due to modern innovations.

•              Communications:    Deliver   sufficient   and   prompt   understanding    of   the implications, benefits and usage of IT services.

 

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Service Transition Process Overview in ITIL - ITIL Course 

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