Service Transition
Process Overview
Introduction
Processes within Service Transition
are
mostly
contained within the Service
Transition phase but there are also processes used throughout the Service lifecycle.
Processes
Processes carried
out in Service Transition are:
• Transition Planning and Support: Assist
on handling high volumes of change and releases.
• Change Management: Responds
to
changing customer requirements
and
Requests for Change.
• Service
Asset and Configuration Management: Manage
service
assets and configuration items.
• Release and Deployment
Management: Provide a holistic approach
to the release of changed
or new services.
• Service
Testing
and
Validation: Testing and
validating new or changed services to establish confidence for the change.
• Evaluation: Assessing
the performance of a changed
service in a consistent
and standardized manner.
• Knowledge
Management: Provide reliable information
to improve the quality of management’s decision-making.
Activities
Activities carried out in Service Transition
are:
• Organizational and stakeholder Change: Organizations will change inevitably, reflecting the holistic nature
of change that organizations will experience due to modern innovations.
• Communications: Deliver
sufficient and prompt understanding of
the implications, benefits
and usage of IT services.
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