What is the ITIL V4 syllabus | ITIL-Course

 What is the ITIL V4 syllabus

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The ITIL V4 syllabus:

 1. Introduction to ITIL V4

   - What ITIL 4 is and its importance in service management.

   - Overview of key concepts like services and service management.

 2. Service Value System (SVS)

   - Understanding how all parts of ITIL 4 work together to create value.

   - Key components: Guiding Principles, Governance, Service Value Chain, Practices, and Continual Improvement.

 3. The Four Dimensions of Service Management

   - Organizations and People: Roles, culture, and structure.

   - Information and Technology: Using tech and data in service management.

   - Partners and Suppliers: Working with external parties.

   - Value Streams and Processes: Designing processes that create value.

 4. The Service Value Chain

   - Six activities that transform demand into value: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support.

 5. ITIL V4 Practices

   - 34 Management Practices: Examples include Incident Management, Change Control, Service Desk, Continual Improvement, etc.

   - Categories of practices: General Management, Service Management, Technical Management.

 6. Guiding Principles

   - Seven principles for decision-making and actions: Focus on value, Collaborate, Keep it simple, etc.

 7. Continual Improvement

   - A structured approach for ongoing service and process improvement.

 8. ITIL V4 Certification Levels

   - Foundation: Basic ITIL knowledge.

   - Managing Professional (MP): Practical skills for service delivery.

   - Strategic Leader (SL): Aligning IT services with business strategy.

   - Master: Expertise in ITIL practices at an enterprise level.

What is the ITIL V4 syllabus | ITIL-Course  

 

What is the ITIL V4 syllabus

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What is the itil v4 syllabus pdf

itil 4 foundation syllabus - pdf

ITIL certification syllabus PDF

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ITIL 4 Foundation Syllabus

The detailed ITIL syllabus and content are discussed below.

Learning Outcome	Assessment Criteria
1. Understand the Key Concepts of Service Management	1.1 The basic key definitions of: Service Utility Warranty Customer User Service management Sponsor 1.2 Describing Key concepts of creating value & services: Cost Value Organization Outcome Output Risk Utility Warranty 1.3 Describes Key concepts of Service relationship : service offering service relationship management service provision service consumption
2. ITIL Guiding Principles in an Organization	2.1 Learn about the ITIL 4 Guiding principles in terms of nature, use, and interaction in the organization 2.2 Learn the usage of the guiding principles: Focus on value Start where you are Progress iteratively with feedback Collaborate and promote visibility Think and work holistically Keep it simple and practical Optimize and automate
3. Understanding Four Dimensions Of Service Management	3.1 Explain the four dimensions of service management: Organizations and people Information and technology Partners and suppliers Value streams and processes
4. Learn the purpose and components of the ITIL service value system	4.1 Describe the concept of the service value system
5. Key Activities of the Service Value Chain and how they interconnection	5.1 Describe the interconnected nature of the service value chain and how this supports value streams 5.2 Describe the purpose and other important details about each of the value chain activities: Plan Improve Engage design and transition build and obtain deliver and support
6. Understand the purpose and Key terms of 15 ITIL Practices	6.1 Recall the purpose of the following ITIL practices: Information security management Relationship management Supplier management IT asset management Monitoring and event management Release management Service configuration management Deployment management Continual Improvement Change enablement Incident management Problem management Service request management Service desk Service level management 6.2 Learn about the various ITIL terms: IT asset Event configuration item Change Incident problem known error
7. Learn & Understand 7 ITIL Practices	7.1 Learn about each of the 7 ITIL practices and how they will fit in the whole service level chain Continual Improvement (including)- continual improvement model Change Enablement Incident Management Problem Management Service Request Management Service Desk Service Level Management

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Conclusion

The ITIL 4 Foundation content outline is paramount for aspiring IT service management professionals. This guide dissects the core concepts, principles, and practices outlined in the syllabus, equipping you with the knowledge needed to excel in the certification exam. By mastering the foundational elements of ITIL® 4, you not only enhance your understanding of IT service management but also pave the way for career advancement and professional success.

ITIL 4 Foundation Syllabus  

ITIL 4 Foundation exam cost

ITIL 4 Foundation course content

ITIL 4 exam topics 

 

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