ITIL Course | ITIL Study Material, Syllabus & Practice Exams

Showing posts with label Service Design. Show all posts

Service Design Supplier Management in ITIL - ITIL Course

Service Design

Supplier Management

Introduction

Supplier Management aligns with corporate requirements and other IT and Service

Management processes.

Objectives

The purpose of Supplier Management is to obtain value for money from suppliers and ensure suppliers perform according to the contracts and agreements.

Objectives of Supplier Management are:

• Obtain value for money from supplier and contracts.

• Ensure that underpinning contracts and agreements with suppliers are aligned to business needs, support, targets in SLRs and SLAs.

• Manage relationships with suppliers.

• Manage supplier performance.

• Provide assistance in managing, negotiating and agreeing on the contracts with suppliers.

• Maintain a supplier policy and a supporting Supplier and Contract Database

(SCD).

Supplier Management manages the contract lifecycle. The contract lifecycle contains integral processes that ensure contracts are maintained and managed properly.

Processes carried out by Supplier Management include:

• Evaluation of new suppliers and contracts.

• Supplier categorization and maintenance of the Supplier and Contracts

Database (SCD).

• Establishing new suppliers and contracts.

• Supplier and contract management performance.

• Contract renewal and/or termination.

Many Key Performance Indicators (KPIs) can be used to assess the effectiveness and efficiency of the Supplier Management processes and activities. Some of the metrics include:

• Business protection from poor supplier performance or disruption

• Alignment of supporting services and their targets with business needs and targets

• The availability of services is not compromised by supplier performance

• Clear ownership and awareness of supplier and contractual issues

Scope

The supplier management process should include:

• Implementation and enforcement of the supplier policy

• Maintenance of an SCMIS

• Supplier and contract categorization and risk assessment

• Supplier and contract evaluation and selection

• Development, negotiation and agreement of contracts

• Contract review, renewal and termination

• Management of suppliers and supplier performance

• Identification of improvement opportunities for inclusion in the CSI register, and the implementation of service and supplier improvement plans

• Maintenance of standard contracts, terms and conditions

• Management of contractual dispute resolution

• Management of sub-contracted suppliers

Supplier Categorization

Some form of categorization scheme should exist within the supplier management process to categorize the supplier and their importance to the service provider and the services provided to the business.

One of the best methods for categorizing suppliers is based on assessing the risk and impact associated with using the supplier, and the value and importance of the supplier and its services to the business.

The amount of time and effort spent managing the supplier and the relationship can then be appropriate to its categorization.

Roles

The responsibilities of a Supplier Manager include:

• The achievement of the process goals.

• Assistance for SLAs, contracts and agreements.

• Value for money is obtained from all IT suppliers.

• Consistency of all IT supplier processes.

• All suppliers and contracts are reviewed and risk-assessed on a regular basis.

More details on the responsibilities of a Supplier Manager:

• Assist in developing and reviewing SLAs, contracts, agreements and documentations.

• Ensure value for money is obtained.

• Ensure all IT supplier processes are consistent.

• Maintain and review Supplier and Contracts database (SCD).

• Review and risk assessment of all suppliers and contracts.

• Ensure underpinning contracts, agreements and SLAs align with the business.

• Ensure all supporting services are scoped and documented.

• Ensure all roles and relationships documented and maintained.

• Review contracts and SLAs.

• Update contracts or SLAs when required and proceed with Change

Management.

• Monitor, report and review supplier performance.

• Ensure changes are assessed.

• Coordinate and support all individual IT supplier and contract managers.

Kuwait Jobs News for Latest Updates https://kuwaitjobsnews.com

How To Install IT - Software and Hardware with Network https://how-to-install-it.blogspot.com

Rayachoty360 - Latest News and updates https://rayachoti360.blogspot.com

Home Healthy Tips - Best Food, Health, Yoga https://homehealthytips.blogspot.com

Latest Job Vacancies Kuwait - More Jobs and classifieds https://latestjobvacancieskuwait.blogspot.com

ITIL Course - Information Technology Infrastructure Library https://itil-course.blogspot.com

Kuwait Bus Route - Latest Bus Routes in Kuwait and Bus stops https://kuwaitbusroute.blogspot.com

indianinQ8 - Latest Kuwait Jobs and News Classifieds https://indianinq8.com

Forever Living Kuwait - Health Products and Description https://foreverlivingkuwait.blogspot.com

Free SEO Tool - All In One SEO Tools for free https://free-seotool.com

పట్టుబట్టల దహనం, Friendship story in telugu, Paramanandayya sishyula story in telugu

Telugu Friendship Story Tiger and Rabbit | ది మైటీ టైగర్ అండ్ ది క్లీవర్ రాబిట్ https://friendshipstoriesforkids.blogspot.com/2024/11/telugu-friendship-story-tiger-and-rabbit.html

The Fox and Lion Cubs | ది ఫాక్స్ మరియు సింహం | Friendship Stories for Kids https://friendshipstoriesforkids.blogspot.com/2024/11/the-fox-and-lion-cubs.html

Friendship Story United We Stand | ఫ్రెండ్‌షిప్ స్టోరీ యునైటెడ్ వుయ్ స్టాండ్ https://friendshipstoriesforkids.blogspot.com/2024/11/friendship-story-united-we-stand.html

Greed and Content Moral Story | లొభ మరియు సంతోషం - గుణమైన కథ https://friendshipstoriesforkids.blogspot.com/2024/11/greed-and-content-moral-story.html

Purva Janma Runaanubandhamu | పూర్వజన్మలో మనకు గల ఋణాను బంధాలు https://friendshipstoriesforkids.blogspot.com/2024/11/purva-janma-runaanubandhamu.html

The Lion and the Deer True Friendship Story | సింహం మరియు జింకా https://friendshipstoriesforkids.blogspot.com/2024/11/the-lion-and-deer-true-friendship.html

The Cat and the Dog Friendship Stories | పిల్లి మరియు కుక్క https://friendshipstoriesforkids.blogspot.com/2024/11/the-cat-and-dog-friendship-stories.html

Rabbit and Friends Telugu moral story on friendship | కుందేలు - స్నేహితులు https://friendshipstoriesforkids.blogspot.com/2024/11/rabbit-and-friends-telugu-moral-story.html

Best Friends Moral story on friendship | తాబేలు ఎలుక https://friendshipstoriesforkids.blogspot.com/2024/11/best-friends-moral-story-on-friendship.html

Moral Friendship Story for Kids | నలుగురు స్నేహితులు మరియు వేటగాడు https://friendshipstoriesforkids.blogspot.com/2024/11/moral-friendship-story-for-kids.html

Small friendship moral stories in Telugu | కరణ్ మరియు అర్జున్ https://friendshipstoriesforkids.blogspot.com/2024/11/small-friendship-moral-stories-in-telugu.html

మక్కికి మక్కీ జవాబు, Friendship story in telugu, Paramanandayya sishyula story in telugu

Bahrain Bus Route - Latest Bus Routes in Bahrain and Bus stops https://BahrainBus.blogspot.com

Friendship Stories for Kids - Moral Stories for Kids, Neethi Kathalu, Friendship stories https://friendshipstoriesforkids.blogspot.com

ITIL, ITIL Foundation Course, ITIL V3, ITIL Course, ITIL - Course, online itil, itil certification, online material for itil course

Service Design Information Security management in ITIL - ITIL Course

Service Design

Information Security management

Introduction

Availability is for those who are granted access to the information. This information should be secure and protected to maintain authenticity.

Purpose and Objectives

The purpose of Information Security Management is to align IT security with business security and ensure that information security is effectively managed in all service and IT Service Management activities.

Information Security Management (ISM) ensures that:

• an Information Security Policy is implemented, maintained and enforced that fulfills the needs of the Business Security policy and the requirements of corporate governance.

• awareness of the need for security within all IT services and assets is properly raised.

• the Information Security Policy is appropriate for the needs of the organization.

• all aspects of IT and information security within all areas of IT and Service

Management activity are managed.

The objectives of Information Security Management are met when the following are properly managed:

• Availability: Information is available and usable when required.

• Confidentiality: Information is observed by or disclosed to only those who have a right to know.

• Integrity: Information is complete, accurate and protected against unauthorized modification.

• Authenticity and Non-repudiation: Business transactions, as well as information exchanges between enterprises or with partners, can be trusted.

• Security Baselines: The security level adopted by the IT organization for its own security and from the point of view of “due diligence”. It would be possible to have multiple baselines.

Scope

The information security management process should be the focal point for all IT security issues, and must ensure that an information security policy is produced, maintained and enforced that covers the use and misuse of all IT systems and services.

The information security management process should include:

• The production, maintenance, distribution and enforcement of an information security policy and supporting security policies

• Understanding the agreed current and future security requirements of the business and the existing business security policy and plans

• Implementation of a set of security controls that support the information security policy and manage risks associated with access to services, information and systems

• Documentation of all security controls, together with the operation and maintenance of the controls and their associated risks

• Management of suppliers and contracts regarding access to systems and services, in conjunction with supplier management

• Management of all security breaches, incidents and problems associated with all systems and services

• The proactive improvement of security controls, and security risk management and the reduction of security risks

• Integration of security aspects within all other ITSM processes.

Information Security Policy

Information Security Management should be driven by an Information Security Policy and a set of underpinning specific security policies.

The policy should cover all areas of security, meet the needs of the business and include the following:

• An overall Information Security Policy

• Use and misuse of IT assets policy

• An access control policy

• A password control policy

• An e-mail policy

• An internet policy

• An anti-virus policy

• An information classification policy

• A document classification policy

• A remote access policy

• A policy with regard to supplier access of IT service, information and components

• An asset disposal policy

These policies should be widely available to all customers and users and their compliance should be referred to in all SLRs, SLAs, contracts and agreements.

Roles

An Information Security Manager is responsible for ensuring that the aims of

Information Security Management are met.

The responsibilities of an Information Security Manager include:

• The achievement of the process goals.

• Development, communication, maintenance and enforcement of the Information

Security Policy.

• Assisting in Business Impact Analysis.

• Security Risk Management is performed in conjunction with Availability and IT Service Continuity Management.

More details on the roles of Information Security Manager:

• Develop and maintain the Information Security Policy.

• Communicate and publicize the Information Security Policy to other parties.

• Identify and classify IT and information assets.

• Assist with Business Impact Analyses.

• Perform security risk analysis and risk management.

• Design security controls and develop security plans.

• Monitor and manage all security breaches.

• Report, analyze and reduce the impact and volumes of all security incidents.

• Promote education and awareness of security.

• Ensure all changes are assessed for impact on all security aspects.

• Perform security tests.

• Participate in security reviews.

• Maintain the integrity, confidentiality and availability of services.

• Ensure access to services by external partners and suppliers is subject to contractual agreement.

• Act as a focal point for all security issues.

Kuwait Jobs News for Latest Updates https://kuwaitjobsnews.com

How To Install IT - Software and Hardware with Network https://how-to-install-it.blogspot.com

Rayachoty360 - Latest News and updates https://rayachoti360.blogspot.com

Home Healthy Tips - Best Food, Health, Yoga https://homehealthytips.blogspot.com

Latest Job Vacancies Kuwait - More Jobs and classifieds https://latestjobvacancieskuwait.blogspot.com

ITIL Course - Information Technology Infrastructure Library https://itil-course.blogspot.com

Kuwait Bus Route - Latest Bus Routes in Kuwait and Bus stops https://kuwaitbusroute.blogspot.com

indianinQ8 - Latest Kuwait Jobs and News Classifieds https://indianinq8.com

Forever Living Kuwait - Health Products and Description https://foreverlivingkuwait.blogspot.com

Free SEO Tool - All In One SEO Tools for free https://free-seotool.com

పట్టుబట్టల దహనం, Friendship story in telugu, Paramanandayya sishyula story in telugu

The Fox and Lion Cubs | ది ఫాక్స్ మరియు సింహం | Friendship Stories for Kids https://friendshipstoriesforkids.blogspot.com/2024/11/the-fox-and-lion-cubs.html

Greed and Content Moral Story | లొభ మరియు సంతోషం - గుణమైన కథ https://friendshipstoriesforkids.blogspot.com/2024/11/greed-and-content-moral-story.html

The Lion and the Deer True Friendship Story | సింహం మరియు జింకా https://friendshipstoriesforkids.blogspot.com/2024/11/the-lion-and-deer-true-friendship.html

The Cat and the Dog Friendship Stories | పిల్లి మరియు కుక్క https://friendshipstoriesforkids.blogspot.com/2024/11/the-cat-and-dog-friendship-stories.html

Best Friends Moral story on friendship | తాబేలు ఎలుక https://friendshipstoriesforkids.blogspot.com/2024/11/best-friends-moral-story-on-friendship.html

Small friendship moral stories in Telugu | కరణ్ మరియు అర్జున్ https://friendshipstoriesforkids.blogspot.com/2024/11/small-friendship-moral-stories-in-telugu.html

మక్కికి మక్కీ జవాబు, Friendship story in telugu, Paramanandayya sishyula story in telugu

Bahrain Bus Route - Latest Bus Routes in Bahrain and Bus stops https://BahrainBus.blogspot.com

Friendship Stories for Kids - Moral Stories for Kids, Neethi Kathalu, Friendship stories https://friendshipstoriesforkids.blogspot.com

ITIL, ITIL Foundation Course, ITIL V3, ITIL Course, ITIL - Course, online itil, itil certification, online material for itil course

Service Design Supplier Management in ITIL - ITIL Course

Service Design Supplier Management in ITIL - ITIL Course

Service Design Information Security management in ITIL - ITIL Course

Service Design Information Security management in ITIL - ITIL Course

Popular Posts

Recent Posts