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ITIL Foundation
This course will
guide in understanding the basic
concepts of IT Service Management (ITSM), as described in the
five stages of the
Service Lifecycle; that is, Service Strategy, Service Design,
Service Transition, Service Operation, and Continual Service Improvement (CSI).
These stages will be covered in detail in subsequent modules.
It is essential that the students of this training complete all modules of the ITIL Foundation Certificate in ITSM to be successful at the certification exam.
The purpose of the ITIL Foundation Certificate in ITSM is to certify students who have gained knowledge of the terminology, structure, basic concepts, and main principles of ITIL practices for Service Management. The ITIL Foundation Certificate in ITSM will guide the students to apply the ITIL practices for Service Management in the real world.
It is essential that the students of this training complete all modules of the ITIL Foundation Certificate in ITSM to be successful at the certification exam.
The purpose of the ITIL Foundation Certificate in ITSM is to certify students who have gained knowledge of the terminology, structure, basic concepts, and main principles of ITIL practices for Service Management. The ITIL Foundation Certificate in ITSM will guide the students to apply the ITIL practices for Service Management in the real world.
ITIL adapts all common
frameworks of practices and unites all domains of IT Service provision to
deliver value to the business.
Because ITIL describes practices that allow organizations to deliver profits, Return on Investment (ROI), and continuous success, many organizations adopt ITIL to:
Because ITIL describes practices that allow organizations to deliver profits, Return on Investment (ROI), and continuous success, many organizations adopt ITIL to:
- “Deliver value to customers
through services
- Integrate the strategy for
services with the business strategy and customer needs
- Measure, monitor and optimize
IT services and service provider performance
- Manage the IT investment and
budget
- Manage risk
COURSE LEARNING OBJECTIVES
- Comprehend Service Management
as a practice
- Understand the Service
Lifecycle
- Know the generic concepts and
definitions
- Understand the key principles
and models used behind selected processes
- Identify the selected processes
- Understand the selected
functions and roles
- Comprehend the technology and
architecture of the Service Lifecycle
- Comprehend competence and
training
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Service Strategy
Service Portfolio Management
Financial management for IT services
Service Design
Service catalogue management
Service-level management
Availability management
Capacity management
IT service continuity management
Security management
Supplier management
Service Transition
Change management
Service asset and configuration management
Release and deployment management
Service Operation
Processes
Functions
Service desk
Application management
IT Operations management
Technical management
Event management
Incident management
Request fulfillment
Problem management
Root-cause analysis
Identity management
Continual service improvement (CSI)
