What are the ITIL functions? ITIL Course

ITIL Functions :

What are the ITIL functions? ITIL Course


What are the ITIL functions? ITIL Course
Function is a team or a group of people who perform a set of activities.

ITIL v3 defines four functions as 
Service Desk, 
Application management, 
Technical Management, and 
Operations Management.


4 ITIL v3 Functions

Service desk :
This is a function who will be the first point or single point of contact for end user issues.



Application management :
This is a function who will manage the application development and maintenance issues.



Technical management :
This is a function who will manage the technical expertise for the ITSM processes and operations.



Operations management :
This is a function who will manage the day to day operations with respect to IT operations control and IT facilities management.

 

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