The ITIL Foundation Certificate in IT Service Management SYLLABUS
The ITIL Foundation Certificate Detailed SYLLABUS Part 3
Foundation syllabus :
The syllabus will guide the design, development and use of training materials as well as training aimed at raising individual’s understanding of, and competence in, IT service management as described in the
ITIL Service Strategy,
ITIL Service Design,
ITIL Service Transition,
ITIL Service Operation,
ITIL Continual Service Improvement,
ITIL Introduction and ITIL Glossary publications.
The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.
Candidates for the ITIL Foundation certificate in IT service management have to complete all units and successfully pass the corresponding examination to achieve certification.
Training providers are free to structure and organize their training in the way they find most appropriate, provided the units below are sufficiently covered. It is strongly recommended that training providers do not structure their courses by simply following the order of the training units as described in this document. It has been designed to be flexible so that training providers can add value as appropriate.
The recommended number of study days is 3 when taught in a classroom environment, which can
include the final exam.
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ITILFND08 Technology and architecture :
The purpose of this unit is to help the candidate to:
08-2. Understand how service automation assists with expediting service management processes
It is recommended that this unit is covered as part of the training in the other
units.
ITILFND10 Mock exam :
The purpose of this unit is to help the candidate to pass the ITIL Foundation exam. Specifically, candidates must:
10-1. Sit a minimum of one ITIL Foundation mock exam.
The recommended study period for this unit is minimum 2 hours inclusive of
revision.
The ITIL Foundation Certificate Detailed SYLLABUS Part 1
CLICK HERE FOR
The ITIL Foundation Certificate Detailed SYLLABUS Part 2
ITILFND07 Roles :
The purpose of this unit is to help the candidate to account for and to be aware of the responsibilities of some of the key roles in service management. Specifically, candidates must be able to:
07-1. Account for the role and the responsibilities of the
• Process owner
• Process manager
• Process practitioner
• Service owner
07-2. Recognize the responsible, accountable, consulted, informed (RACI) responsibility model and explain its role in determining organizational structure.
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The recommended study period for this unit is minimum 45 minutes.
The purpose of this unit is to help the candidate to account for and to be aware of the responsibilities of some of the key roles in service management. Specifically, candidates must be able to:
07-1. Account for the role and the responsibilities of the
• Process owner
• Process manager
• Process practitioner
• Service owner
07-2. Recognize the responsible, accountable, consulted, informed (RACI) responsibility model and explain its role in determining organizational structure.
|
The recommended study period for this unit is minimum 45 minutes.
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ITILFND08 Technology and architecture :
The purpose of this unit is to help the candidate to:
08-2. Understand how service automation assists with expediting service management processes
It is recommended that this unit is covered as part of the training in the other
units.
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ITILFND09 Competence and training :
09-1. Competence and skills for service management
09-2. Competence and skills framework
09-3. Training
This unit is not examinable. The recommended period of study is 15 minutes.
09-1. Competence and skills for service management
09-2. Competence and skills framework
09-3. Training
This unit is not examinable. The recommended period of study is 15 minutes.
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ITILFND10 Mock exam :
The purpose of this unit is to help the candidate to pass the ITIL Foundation exam. Specifically, candidates must:
10-1. Sit a minimum of one ITIL Foundation mock exam.
The recommended study period for this unit is minimum 2 hours inclusive of
revision.
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CLICK HERE FORThe ITIL Foundation Certificate Detailed SYLLABUS Part 1
CLICK HERE FOR
The ITIL Foundation Certificate Detailed SYLLABUS Part 2
