The ITIL Foundation Certificate Detailed SYLLABUS Part 3

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The ITIL Foundation Certificate in IT Service Management SYLLABUS

The ITIL 4 Foundation course introduces candidates to the modern ITIL framework, focusing on how organizations can deliver business value using IT service management. It reflects the Service Value System (SVS) model and replaces earlier lifecycle-based structures.

The ITIL Foundation Certificate Detailed SYLLABUS Part 3

The ITIL Foundation Certificate Detailed  SYLLABUS Part 3

Foundation syllabus :

The syllabus will guide the design, development and use of training materials as well as training aimed  at raising individual’s understanding of, and competence in, IT service management as described in the

ITIL Service Strategy, 

ITIL Service Design, 

ITIL Service Transition, 

ITIL Service Operation, 

ITIL Continual Service Improvement, 

ITIL Introduction and ITIL Glossary publications. 


The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.
Candidates for the ITIL Foundation certificate in IT service management have to complete all units and successfully pass the corresponding examination to achieve certification.

Training providers are free to structure and organize their training in the way they find most appropriate, provided the units below are sufficiently covered. It is strongly recommended that training providers do not structure their courses by simply following the order of the training units as described in this document. It has been designed to be flexible so that training providers can add value as appropriate.

The recommended number of study days is 3 when taught in a classroom environment, which can
include the final exam.



ITILFND07 Roles :
The purpose of this unit is to help the candidate to account for and to be aware of the responsibilities of some of the key roles in service management. Specifically, candidates must be able to:

07-1. Account for the role and the responsibilities of the
• Process owner
• Process manager
• Process practitioner
• Service owner

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07-2. Recognize the responsible, accountable, consulted, informed (RACI) responsibility model and explain its role in determining organizational structure.
|
The recommended study period for this unit is minimum 45 minutes.


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 ITILFND08 Technology and architecture :

The purpose of this unit is to help the candidate to:
08-2. Understand how service automation assists with expediting service management processes


It is recommended that this unit is covered as part of the training in the other
units.

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ITILFND09 Competence and training :

09-1. Competence and skills for service management

09-2. Competence and skills framework

09-3. Training

This unit is not examinable. The recommended period of study is 15 minutes.


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 ITILFND10 Mock exam :

The purpose of this unit is to help the candidate to pass the ITIL Foundation exam. Specifically, candidates must:

10-1. Sit a minimum of one ITIL Foundation mock exam.

The recommended study period for this unit is minimum 2 hours inclusive of revision.


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 The ITIL Foundation Certificate Detailed  SYLLABUS Part 1

 

The purpose of the ITIL 4 Foundation certification is to help candidates understand:

  • A holistic approach to service management
  • The ITIL service value system (SVS)
  • Key ITIL guiding principles
  • The four dimensions of service management
  • Familiarity with 34 ITIL practices
  • How ITIL supports agile, DevOps, and lean methodologies

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  ITIL 4 Foundation Syllabus Overview

Module

Topics Covered

1. Introduction to ITIL 4

- What is ITIL?- Evolution from ITIL V3 to V4- Key benefits and value of ITIL

2. Key Concepts of Service Management

- Service, utility, warranty- Service management- Value, outcomes, costs, risks- Service relationships

3. Four Dimensions of Service Management

- Organizations & People- Information & Technology- Partners & Suppliers- Value Streams & Processes

4. ITIL Service Value System (SVS)

- Overview of SVS- Components of SVS- Relationship with IT governance

5. ITIL Guiding Principles

- Focus on Value- Start where you are- Progress iteratively- Collaborate and promote visibility- Think and work holistically- Keep it simple- Optimize and automate

6. Governance in ITIL 4

- Governance structure- Role of governance in SVS- Direction and oversight

7. Service Value Chain

- Plan- Improve- Engage- Design & Transition- Obtain/Build- Deliver & Support

8. ITIL Practices (Overview of 15 key practices)

- Continual Improvement- Information Security Management- Relationship Management- Supplier Management- Service Level Management- Change Enablement- Incident Management- Problem Management- Service Request Management- Service Desk- Monitoring & Event Management- Release Management- IT Asset Management- Deployment Management- Service Configuration Management

9. Continual Improvement

- Continual Improvement Model- Role of improvement in the SVS

10. Key Terms and Definitions

- ITIL glossary terms- Acronyms and keyword identification


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Format of the ITIL Foundation Exam

Feature

Details

Exam Type

Multiple Choice Questions (MCQ)

No. of Questions

40

Duration

60 minutes

Passing Score

65% (26 out of 40 questions)

Open Book

❌ No

Prerequisites

None

Delivery

Online / Test Centre

 

🔍 Learning Outcomes

By the end of the course, you should be able to:

  • Understand key concepts of service management
  • Recognize the 4 dimensions and SVS
  • Apply the 7 guiding principles to real-world scenarios
  • Identify and describe the ITIL practices
  • Understand how ITIL connects with agile and DevOps

 

 

✅ Pro Tips for Exam Preparation

Tip

Why It Helps

Focus on ITIL Terminology

Exams are terminology-heavy

Understand the SVS flow

Frequently tested in scenarios

Practice with sample MCQs

Builds confidence and speed

Memorize the 7 Guiding Principles

Easy marks in most exams

Link ITIL concepts with real-world examples

Helps in interviews too

 

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🔑 Bonus: Key Terminology You Must Know

  • Service Relationship Management
  • Value Co-creation
  • Governance vs Management
  • ITIL Practice vs ITIL Function
  • Configuration Item (CI)
  • Change Enablement vs Change Management (old term)

 

  

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ITIL Foundation syllabus, ITIL V4 Foundation topics, ITIL 4 exam syllabus, ITIL Foundation course outline, ITIL 4 exam preparation, ITIL Foundation study guide, ITIL V4 key concepts, ITIL 4 service value system syllabus, ITIL practices foundation, ITIL V4 Foundation exam content

 

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The ITIL Foundation Certificate Detailed  SYLLABUS Part 2



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