The purpose of this unit is to help the candidate to account for and to be aware of the responsibilities of some of the key roles in service management. Specifically, candidates must be able to:
07-1. Account for the role and the responsibilities of the
• Process owner
• Process manager
• Process practitioner
• Service owner
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07-2. Recognize the responsible, accountable, consulted, informed (RACI) responsibility model and explain its role in determining organizational structure.
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The recommended study period for this unit is minimum 45 minutes.
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
ITILFND08 Technology and architecture :
The purpose of this unit is to help the candidate to:
08-2. Understand how service automation assists with expediting service management processes
It is recommended that this unit is covered as part of the training in the other
units.
09-1. Competence and skills for service management
09-2. Competence and skills framework
09-3. Training
This unit is not examinable. The recommended period of study is 15 minutes.
ITILFND10 Mock exam :
The purpose of this unit is to help the candidate to pass the ITIL Foundation exam. Specifically, candidates must:
10-1. Sit a minimum of one ITIL Foundation mock exam.
The recommended study period for this unit is minimum 2 hours inclusive of revision.
The ITIL Foundation Certificate Detailed SYLLABUS Part 1
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The ITIL Foundation Certificate Detailed SYLLABUS Part 2
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