Service Transition
Transition Planning and Support
Introduction
The purpose
of the transition
planning
and
support
process
is to provide
overall planning for service transitions and to coordinate the resources that they require.
The Objectives are:
• Plan and coordinate the resources to ensure that the requirements of service strategy
encoded
in service design
are
effectively realized
in
service operation.
• Coordinate activities across
projects, suppliers and service teams where required.
• Establish new or changed
services
into supported
environments within the predicted cost, quality and time estimates.
• Establish new
or
modified
management information systems and tools, technology and management
architectures,
service management processes, and measurement
methods
and
metrics
to meet requirements established during the service design stage of the lifecycle.
• Ensure that all parties adopt the common framework
of standard
re-usable processes and supporting systems in order
to improve the effectiveness and efficiency of the integrated planning and coordination activities.
• Provide clear and comprehensive plans
that enable customer and business change projects to align their activities with the service transition plans.
• Identify,
manage
and
control
risks,
to
minimize
the
chance of failure and disruption across transition activities; and ensure that service transition issues, risks and deviations are reported
to the appropriate stakeholders and decision
makers.
• Monitor and improve the performance of the service transition lifecycle stage.
Scope
The scope of transition planning
and support includes:
• Maintaining policies, standards
and models for service transition activities and
processes
• Guiding each major change or new service through all the service transition processes
• Coordinating the efforts needed to enable multiple transitions to be managed
at the same time
• Prioritizing conflicting requirements for service transition resources
• Planning the
budget and resources needed
to fulfill future requirements
for service transition
• Reviewing
and improving the performance of transition planning and support activities
• Ensuring
that
service
transition is coordinated with program and project management, service design and service development activities
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