Service Transition
Introduction
Introduction
Overview
Service Transition receives input on the basis of service strategies and designs set by the Service Strategy
and Service Design lifecycles before
the services can be transitioned to the Service Operation lifecycle.
Service Transition helps
to
introduce new
or changed
services smoothly whilst controlling risks. Many critical processes are involved in this phase.
Purpose and Objectives
An effective Service Transition meets business needs, costs and efficiency while
maintaining minimal risk and maximum optimization.
The purpose of the service transition stage of the service lifecycle is to ensure that new, modified or
retired services meet the expectations of the business as documented in the service strategy and service design stages of the lifecycle.
The objectives of Service
Transition are:
• Plan and manage
resources
for production
within estimated
cost, time and quality
• Ensure minimal unplanned impact to operations
• Increase customer,
user and service management staff satisfaction
• Provide clear and comprehensive plans to align Service Transition plans with that of the customer’s and business plans
Scope
ITIL Service Transition provides guidance for the development and improvement
of capabilities for
transitioning new and changed services into supported environments, including release planning, building, testing, evaluation
and deployment.
Consideration is given to:
• Managing
the complexity associated
with changes to services
and service management processes
• Allowing
for
innovation while minimizing
the
unintended
consequences
of change
• Introducing new services
• Changes to existing services
• Decommissioning and discontinuation of services, applications or other service components
• Transferring services to and from other service providers
Value to the Business
Effective Service Transition adds value to the business by providing:
• Agility
• Managed level of risk
• Compliance with legal obligations
• Higher quality
• Improved time to market
• Reduced cost
• Improved productivity
• Better management of mergers
and acquisitions
Technology Architecture in Service Transition
Service Transition is supported by technology through:
• Enterprise-wide tools that support the broader systems and processes within
which Service Transition delivers support
• Enterprise frameworks
that provide
integration capabilities to integrate
and link in the Configuration Management Database
(CMDB) or tools
• System, network and applications management tools
• Service dashboards and reporting tools
Tools targeted more specifically at supporting Service Transition or parts of Service
Transition are:
• Service Knowledge Management
System (SKMS)
• Collaborative, content management, workflow tools
• Data mining tools
• Extract, load and transform data tools
• Measurement and reporting
systems
• Test management and testing tools
• Database and test data management tools
• Copying and publishing tools
• Release and deployment technology
• Deployment and logistics systems
and tools
Technologies are generally beneficial
to various processes and activities in the lifecycle phases.
For example, Service Knowledge Management System (SKMS) is beneficial to Knowledge Management because it assists in document
management, records management or content management.
Collaboration is the process of sharing tacit knowledge and working together to accomplish stated
goals and objectives. Example of tools for collaboration
purposes
are shared calendars, discussions, instant messaging, portal sites, workflow management tools and many more.
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