Service Transition Introduction in ITIL - ITIL Course 

Service Transition Introduction in ITIL - ITIL Course 

Service Transition

Introduction   

Introduction

Overview

Service Transition receives input on the basis of service strategies and designs set by the Service  Strategy  and Service  Design  lifecycles  before  the services  can be transitioned to the Service Operation lifecycle.

Service  Transition  helps  to  introduce  new  or  changed  services  smoothly  whilst controlling risks. Many critical processes are involved in this phase.

Purpose and Objectives

An effective Service Transition meets business needs, costs and efficiency while maintaining minimal risk and maximum optimization.

The purpose of the service transition stage of the service lifecycle is to ensure that new,  modified   or  retired   services   meet  the  expectations   of  the  business   as documented in the service strategy and service design stages of the lifecycle.

The objectives of Service Transition are:

•              Plan and manage  resources  for production  within estimated  cost, time and quality

•   Ensure minimal unplanned impact to operations

•   Increase customer, user and service management staff satisfaction

•              Provide clear and comprehensive plans to align Service Transition plans with that of the customer’s and business plans

Scope

ITIL Service Transition provides guidance for the development  and improvement  of capabilities for transitioning new and changed services into supported environments, including release planning, building, testing, evaluation and deployment.

Consideration is given to:

•              Managing  the complexity  associated  with changes  to services  and service management processes

•              Allowing  for  innovation  while  minimizing  the  unintended  consequences  of change

•   Introducing new services

•   Changes to existing services

•              Decommissioning   and  discontinuation   of  services,   applications   or  other service components

•   Transferring services to and from other service providers

Value to the Business

Effective Service Transition adds value to the business by providing:

•    Agility

•   Managed level of risk

•   Compliance with legal obligations

•   Higher quality

•   Improved time to market

•   Reduced cost

•   Improved productivity

•   Better management of mergers and acquisitions

Technology Architecture in Service Transition

Service Transition is supported by technology through:

•              Enterprise-wide  tools that support the broader systems and processes within which Service Transition delivers support

•              Enterprise  frameworks  that provide  integration  capabilities  to integrate  and link in the Configuration Management Database (CMDB) or tools

•   System, network and applications management tools

•   Service dashboards and reporting tools

Tools targeted more specifically at supporting Service Transition or parts of Service

Transition are:

•   Service Knowledge Management System (SKMS)

•   Collaborative, content management, workflow tools

•   Data mining tools

•   Extract, load and transform data tools

•   Measurement and reporting systems

•   Test management and testing tools

•   Database and test data management tools

•   Copying and publishing tools

•   Release and deployment technology

•   Deployment and logistics systems and tools

Technologies  are  generally  beneficial  to  various  processes  and  activities  in  the lifecycle phases. For example, Service Knowledge Management  System (SKMS) is beneficial to Knowledge Management because it assists in document management, records management or content management.

Collaboration is the process of sharing tacit knowledge and working together to accomplish stated goals and objectives. Example of tools for collaboration purposes are shared calendars, discussions, instant messaging, portal sites, workflow management tools and many more.

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