Service Operation
Technical Management and Applications Management
Technical Management
& Applications Management
Introduction
Technical Management
provides
detailed
technical skills
and resources
to support the technical infrastructure.
Applications Management ensures integration of
the
application management
lifecycle.
Purpose and Roles of Technical Management
The purpose of Technical Management
is to help plan, implement and maintain a stable technical infrastructure to support the organization’s business process.
The roles of Technical Management:
• Provide detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure
• Custodian of technical knowledge and expertise
• Provide actual resources to support the IT Service Management Lifecycle
Purpose and
Roles of Application Management
The purpose of Applications Management is to help design, implement and maintain stable applications
to support the organization’s business processes.
The roles of Applications Management
• Plays a role in design,
testing and improvement
of applications
• Custodian of technical knowledge and expertise
• Provides guidance to IT Operations
• Works closely with Technical Management
• Ensures integration of the application management lifecycle
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