Service Operation Technical Management and Applications Management in ITIL - ITIL Course

Service Operation

Technical Management and Applications Management

Technical  Management  & Applications Management

Introduction

Technical  Management  provides  detailed  technical  skills and resources  to support the technical infrastructure.

Applications   Management   ensures   integration   of   the   application   management lifecycle.

Purpose and Roles of Technical Management

The purpose  of Technical  Management  is to help plan, implement  and maintain  a stable technical infrastructure to support the organization’s business process.

The roles of Technical Management:

•              Provide detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure

•   Custodian of technical knowledge and expertise

•   Provide actual resources to support the IT Service Management Lifecycle

Purpose  and Roles of Application Management

The purpose of Applications Management is to help design, implement and maintain stable applications to support the organization’s business processes.

The roles of Applications Management

•   Plays a role in design, testing and improvement of applications

•   Custodian of technical knowledge and expertise

•   Provides guidance to IT Operations

•   Works closely with Technical Management

•   Ensures integration of the application management lifecycle

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