Service Operation
Service Operation Processes
Service Operation Processes
Introduction
The purpose of Service Operation is to enable effectiveness and efficiency in delivery
and support of IT services.
The processes that
support this goal are:
• Event Management
• Incident Management
• Problem Management
• Request Fulfillment
• Access Management
Incident Management, Request Fulfillment and Access
Management
are primarily
carried out by the Service Desk, with Event Management and Problem Management as primarily “back-of-house” processes.
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