Service Operation Service Operation Processes in ITIL - ITIL Course

Service Operation

Service Operation Processes

Service Operation Processes

Introduction

The purpose of Service Operation is to enable effectiveness and efficiency in delivery and support of IT services.

The processes that support this goal are:

•   Event Management

•   Incident Management

•   Problem Management

•   Request Fulfillment

•   Access Management

Incident  Management,  Request  Fulfillment  and  Access  Management  are primarily carried out by the Service Desk, with Event Management and Problem Management as primarily “back-of-house” processes.

 

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