Service Strategy
Service Strategy Process
Main Activities
The Service Strategy Process clearly defines the steps that should be taken before execution to minimize potential risks.
Explanation of activities:
• Define the market – to understand the customers and the opportunities
• Develop offerings
– to define which services should be offered
• Develop strategic assets – to offer superior value through
services
• Prepare for execution
– to specify the Service Portfolio and the requirements for other lifecycles, namely Service Design, Service Transition and Service
Operation
Service Management
as a Strategic Asset
Strategic assets are a
set of distinct
capabilities in offering superior value
to customers through
services and provide the basis for:
• Distinctive performance
• Core competence
• Qualifications to participate in business opportunities
Service Management is a strategic asset because it constitutes the core capabilities
for Service Providers.
The
idea of strategic assets is important because it encourages IT organizations to think of Service Management as an investment.
Service Strategy
Processes
The processes included in the Service Strategy Lifecycle phase are:
• Financial Management for IT Services
• Service Portfolio Management
• Demand Management
These processes work together to enable an IT
organization to maximize the value of services being
provided to customers and to provide the quality information required
to make investment decisions regarding IT.
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