Service Strategy Service Strategy Process in  ITIL - ITIL Course 

Service Strategy Service Strategy Process in  ITIL - ITIL Course 

Service Strategy

Service Strategy Process     

Main Activities

The Service Strategy Process clearly defines the steps that should be taken before execution to minimize potential risks.

Explanation of activities:

•   Define the market – to understand the customers and the opportunities

•   Develop offerings – to define which services should be offered

•   Develop strategic assets – to offer superior value through services

•              Prepare for execution – to specify the Service Portfolio and the requirements for other   lifecycles,   namely   Service   Design,   Service   Transition   and   Service Operation

Service Management as a Strategic Asset

Strategic  assets  are  a  set  of  distinct  capabilities  in  offering  superior  value  to customers through services and provide the basis for:

•   Distinctive performance

•   Core competence

•   Qualifications to participate in business opportunities

Service Management is a strategic asset because it constitutes the core capabilities for  Service   Providers.   The   idea   of  strategic   assets   is  important   because   it encourages IT organizations to think of Service Management as an investment.

Service Strategy Processes

The processes included in the Service Strategy Lifecycle phase are:

•  Financial Management for IT Services

•  Service Portfolio Management

•  Demand Management

These processes work together to enable an IT organization to maximize the value of services being provided to customers and to provide the quality information required to make investment decisions regarding IT.

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