Service Design Design Coordination in ITIL - ITIL Course 

Service Design Design Coordination in ITIL - ITIL Course 

Service Design

Design Coordination                                                                                      

Introduction

The activities  of the service  design  stage are detailed  and complex.  Only through well-coordinated  action  can a service  provider  hope to create  comprehensive  and appropriate designs that will support the achievement of the required business outcomes.

Purpose and objectives

The purpose of the design coordination process is to ensure the goals and objectives of the service design stage are met by providing  and maintaining  a single point of coordination  and  control  for  all  activities  and  processes  within  this  stage  of  the service lifecycle.

The objectives of the design coordination process are:

•              Ensure  the consistent  design  of appropriate  services,  service  management information systems, architectures, technology, processes, information and metrics to meet current and evolving business outcomes and requirements

•              Coordinate   all  design  activities  across  projects,  changes,  suppliers  and support   teams,   and  manage   schedules,   resources   and  conflicts   where required

•              Plan and coordinate the resources and capabilities required to design new or changed services

•              Produce  service  design  packages  (SDPs)  based  on  service  charters  and change requests

•              Ensure that appropriate service designs and/or SDPs are produced and that they are handed over to service transition as agreed

•              Manage the quality criteria, requirements  and handover  points between the service design stage and service strategy and service transition

•              Ensure  that  all  service  models  and  service  solution  designs  conform  to strategic, architectural, governance and other corporate requirements

•              Improve  the  effectiveness  and  efficiency  of  service  design  activities  and processes

•              Ensure  that  all  parties  adopt  a  common  framework  of  standard,  reusable design practices in the form of activities, processes and supporting systems, whenever appropriate

•   Monitor and improve the performance of the service design lifecycle stage.

Scope

The scope of the design coordination process includes all design activity, particularly all new or changed service solutions that are being designed for transition into (or out of, in the case of a service retirement) the live environment.

The scope does not include:

Responsibility  for  any  activities  or  processes  outside  of  the  design  stage  of  the service lifecycle

Responsibility   for  designing   the  detailed   service   solutions   themselves   or  the production  of the individual  parts of the SDPs.  These are the responsibility  of the individual projects or service management processes.

 

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