Service Design
Design Coordination
Introduction
The activities
of the service
design stage are detailed and complex. Only through well-coordinated action can a service provider hope to create
comprehensive
and appropriate designs that will support the achievement of the required business outcomes.
Purpose and objectives
The purpose of the design coordination process is to ensure the goals and objectives of the service design stage are met by providing
and maintaining a single point of coordination and control
for
all activities
and processes
within
this stage of
the
service lifecycle.
The objectives of the design coordination process are:
• Ensure
the consistent design of appropriate
services, service management information systems,
architectures, technology,
processes, information and metrics
to meet current and evolving business outcomes and requirements
• Coordinate
all design activities across projects, changes, suppliers and support teams, and manage
schedules, resources and conflicts where required
• Plan and coordinate the resources and capabilities required
to design new or changed
services
• Produce
service
design packages (SDPs)
based on service charters and change
requests
• Ensure that appropriate service designs and/or SDPs are produced and that they are handed over to service transition as agreed
• Manage the quality criteria, requirements
and handover
points between
the service design stage and service strategy and service transition
• Ensure
that
all
service
models and
service solution
designs
conform to strategic, architectural, governance and other corporate
requirements
• Improve the
effectiveness and efficiency of service
design activities and processes
• Ensure
that
all
parties
adopt
a
common
framework
of
standard, reusable design practices in the form of
activities, processes and supporting systems, whenever appropriate
• Monitor and improve the performance of the service design lifecycle stage.
Scope
The scope of the design coordination process
includes all design activity, particularly
all new or changed service solutions
that are being designed for transition into (or out of, in the case of a service retirement) the live environment.
The scope does not include:
Responsibility
for
any
activities
or
processes
outside of the design
stage
of the service lifecycle
Responsibility for designing the detailed service
solutions themselves or the production of the individual parts of the SDPs.
These are the responsibility of the individual projects or service management processes.
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