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    Service Desk itil, information technology infrastructure library

    1:38:00 AM
    Service Desk itil, information technology infrastructure library 

    Local, Central or Virtual

    Examples?

    Single point of contact

    Skills for operators

    Customer Focus

    Articulate

    Interpersonal Skills (patient!)

    Understand Business

    Methodical/Analytical

    Technical knowledge

    Multi-lingual

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