7 Steps to Improvement itil, information technology infrastructure library
ITIL Roles
Process Owner
Ensures Fit for Purpose
Process Manager
Monitors and Reports on Process
Service Owner
Accountable for Delivery
Service Manager
Responsible for initiation, transition and maintenance. Lifecycle!
More Roles itil, information technology infrastructure library
Business Relationship Manager
Service Asset & Configuration
Service Asset Manager
Service Knowledge Manager
Configuration Manager
Configuration Analyst
Configuration Librarian
CMS tools administrator
