itil, information technology infrastructure library
The Service Lifecycle
Service Strategy
Strategy generation
Financial management
Service portfolio management
Demand management
Service Design
Capacity, Availability, Info Security Management
Service level & Supplier Management
Service Transition
Planning & Support
Release & Deployment
Asset & Config management
Change management
Knowledge Management
Service Operation
Problem & Incident management
Request fulfillment
Event & Access management
Continual Service Improvement
Service measurement & reporting
7-step improvement process
The Service Lifecycle
Service Strategy
Strategy generation
Financial management
Service portfolio management
Demand management
Service Design
Capacity, Availability, Info Security Management
Service level & Supplier Management
Service Transition
Planning & Support
Release & Deployment
Asset & Config management
Change management
Knowledge Management
Service Operation
Problem & Incident management
Request fulfillment
Event & Access management
Continual Service Improvement
Service measurement & reporting
7-step improvement process
