ITSCM – what? itil, information technology infrastructure library

 ITSCM – what? itil, information technology infrastructure library 


What is ITSCM in ITIL V4? A Critical Practice for Service Resilience

IT Service Continuity Management (ITSCM) is a key practice within the ITIL V4 framework, focused on ensuring that IT services can continue or be recovered quickly in the event of a major disruption. It bridges the gap between business continuity planning and IT service management, helping organizations maintain resilience, reduce downtime, and protect service value.

For ITIL V4 Foundation students, ITSCM is essential to understand how IT prepares for the unexpected—such as system outages, cyberattacks, or natural disasters.

 

Purpose of ITSCM in ITIL V4

The goal of ITSCM is to ensure that IT service availability and performance can be restored within agreed timelines after a major incident. It protects business operations by planning for the worst-case scenarios—and is closely aligned with business continuity strategies.

 

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Key Concepts and Activities of ITSCM

Element

Description

Purpose

Ensure IT services can be resumed after a disruption

Focus Areas

Risk reduction, continuity planning, disaster recovery, and resilience testing

Key Outputs

IT service continuity plans, recovery time objectives (RTO), test results

Relationship to BCM

ITSCM supports the broader Business Continuity Management (BCM) strategy

Triggers

Major incidents, business impact analysis (BIA), service risk reviews

Testing and Updating

Plans are regularly tested, reviewed, and improved to stay aligned with changing conditions

 

🔗 Internal Blog Topics You Can Link To

  • Change Control – Understand how planned changes can affect continuity readiness.
  • Risk Management – ITSCM relies on identifying and addressing risks to service availability.
  • Incident Management – ITSCM is activated when a major incident disrupts critical services.
  • Service Design – Continuity requirements must be considered early during service planning.

 

🔄 ITSCM in the Service Value System (SVS)

  • Service Value Chain: ITSCM operates mainly in “Design & Transition”, “Deliver & Support”, and “Improve” activities.
  • Guiding Principles:
    • Focus on Value: Service continuity protects what matters most to the business.
    • Think and Work Holistically: ITSCM must collaborate across technical, business, and supplier domains.
    • Keep It Simple and Practical: Plans must be actionable and tested, not just theoretical.

 

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📘 Real-World Example

A data center experiences a power failure. Thanks to ITSCM:

  • Critical services are redirected to a backup site within 20 minutes.
  • RTO and RPO (Recovery Point Objective) targets are met.
  • Stakeholders are updated as per the communication plan.

This kind of recovery is possible only if continuity plans were defined, tested, and rehearsed.

 

Quick Tips for ITIL V4 Foundation Exam

Exam Focus Area

What You Should Know

Definition of ITSCM

Supports resilience and rapid service recovery after major disruptions

Relation to BCM

ITSCM is IT’s contribution to overall business continuity

Outputs

Continuity plans, recovery strategies, test results

Service Value Chain Fit

Mostly supports “Design & Transition”, “Deliver & Support”, and “Improve”

Key Terms

RTO (Recovery Time Objective), RPO (Recovery Point Objective), disaster recovery

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Understanding ITSCM is more than just an exam checkbox—it's about grasping how organizations stay functional during unexpected chaos. ITSCM protects critical services and builds trust in IT operations.

For your ITIL Foundation exam:

  • Learn the purpose, outputs, and links to BCM
  • Know how it fits into the Service Value Chain
  • Memorize key terms like RTO, RPO, and resilience testing

  


ITSCM – what? itil, information technology infrastructure library 




IT Service Continuity Management

Ensures resumption of services within agreed timescale

Business Impact Analysis informs decisions about resources

E.g. Stock Exchange can’t afford 5 minutes downtime but 2 hours downtime probably wont badly affect a departmental accounts office or a college bursary
Information Security Management

Confidentiality

Making sure only those authorised can see data

Integrity

Making sure the data is accurate and not corrupted

Availability

Making sure data is supplied when it is requested

 

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 What is ITSCM in ITIL V4? A Critical Practice for Service Resilience

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