ITSCM – what? itil, information technology infrastructure library
What is ITSCM in ITIL V4? A Critical Practice for Service
Resilience
IT Service Continuity Management (ITSCM) is a key
practice within the ITIL V4 framework, focused on ensuring that IT
services can continue or be recovered quickly in the event of a major
disruption. It bridges the gap between business continuity planning and IT
service management, helping organizations maintain resilience, reduce
downtime, and protect service value.
For ITIL V4 Foundation students, ITSCM is essential to
understand how IT prepares for the unexpected—such as system outages,
cyberattacks, or natural disasters.
Purpose of ITSCM in ITIL V4
The goal of ITSCM is to ensure that IT service
availability and performance can be restored within agreed timelines after
a major incident. It protects business operations by planning for the worst-case
scenarios—and is closely aligned with business continuity strategies.
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Key Concepts and Activities of ITSCM
Element |
Description |
Purpose |
Ensure IT services can be resumed after a disruption |
Focus Areas |
Risk reduction, continuity planning, disaster recovery,
and resilience testing |
Key Outputs |
IT service continuity plans, recovery time objectives
(RTO), test results |
Relationship to BCM |
ITSCM supports the broader Business Continuity
Management (BCM) strategy |
Triggers |
Major incidents, business impact analysis (BIA), service
risk reviews |
Testing and Updating |
Plans are regularly tested, reviewed, and improved to stay
aligned with changing conditions |
🔗 Internal Blog Topics
You Can Link To
- Change Control
– Understand how planned changes can affect continuity readiness.
- Risk Management
– ITSCM relies on identifying and addressing risks to service
availability.
- Incident Management – ITSCM is activated when a major incident disrupts
critical services.
- Service Design
– Continuity requirements must be considered early during service
planning.
🔄 ITSCM in the Service
Value System (SVS)
- Service
Value Chain: ITSCM operates mainly in “Design & Transition”,
“Deliver & Support”, and “Improve” activities.
- Guiding
Principles:
- Focus
on Value: Service continuity protects what matters most to the
business.
- Think
and Work Holistically: ITSCM must collaborate across technical,
business, and supplier domains.
- Keep
It Simple and Practical: Plans must be actionable and tested, not
just theoretical.
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📘 Real-World Example
A data center experiences a power failure. Thanks to ITSCM:
- Critical
services are redirected to a backup site within 20 minutes.
- RTO
and RPO (Recovery Point Objective) targets are met.
- Stakeholders
are updated as per the communication plan.
This kind of recovery is possible only if continuity
plans were defined, tested, and rehearsed.
✅ Quick Tips for ITIL V4
Foundation Exam
Exam Focus Area |
What You Should Know |
Definition of ITSCM |
Supports resilience and rapid service recovery after major
disruptions |
Relation to BCM |
ITSCM is IT’s contribution to overall business continuity |
Outputs |
Continuity plans, recovery strategies, test results |
Service Value Chain Fit |
Mostly supports “Design & Transition”, “Deliver &
Support”, and “Improve” |
Key Terms |
RTO (Recovery Time Objective), RPO (Recovery Point
Objective), disaster recovery |
Understanding ITSCM is more than just an exam
checkbox—it's about grasping how organizations stay functional during
unexpected chaos. ITSCM protects critical services and builds trust in
IT operations.
For your ITIL Foundation exam:
- Learn
the purpose, outputs, and links to BCM
- Know
how it fits into the Service Value Chain
- Memorize
key terms like RTO, RPO, and resilience testing
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ITSCM – what? itil, information technology infrastructure library
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