The ITIL Foundation Certificate in IT Service Management SYLLABUS

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The ITIL Foundation Certificate in IT Service Management SYLLABUS



Foundation syllabus :

The syllabus will guide the design, development and use of training materials as well as training aimed  at raising individual’s understanding of, and competence in, IT service management as described in the

ITIL Service Strategy, 

ITIL Service Design, 

ITIL Service Transition, 

ITIL Service Operation, 

ITIL Continual Service Improvement, 


ITIL Introduction and ITIL Glossary publications. 

The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.
Candidates for the ITIL Foundation certificate in IT service management have to complete all units and successfully pass the corresponding examination to achieve certification.

Training providers are free to structure and organize their training in the way they find most appropriate, provided the units below are sufficiently covered. It is strongly recommended that training providers do not structure their courses by simply following the order of the training units as described in this document. It has been designed to be flexible so that training providers can add value as appropriate.

The recommended number of study days is 3 when taught in a classroom environment, which can
include the final exam.

 

What is the ITIL Foundation Certificate in IT Service Management?

The ITIL Foundation Certificate is the entry-level credential in the ITIL framework, designed to introduce candidates to the key elements, concepts, and terminology of ITIL 4. It validates your ability to understand and apply the principles of effective service management, making it a valuable certification for IT professionals.

 

🗂️ Detailed Syllabus Breakdown for ITIL Foundation Certificate

The ITIL V4 Foundation syllabus covers five primary modules:

 

1️⃣ Key Concepts of IT Service Management

  • Understanding what a service is and the definition of service management
  • The concept of value, including value co-creation and key terms like utility and warranty
  • Identifying different types of stakeholders and their roles in service delivery
  • Recognizing outcomes, costs, and risks in service provision

 

2️⃣ The Four Dimensions of Service Management

  • A comprehensive look at the four dimensions that ensure a holistic approach:
    • Organizations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes
  • How these dimensions interrelate and impact service management

 

3️⃣ The ITIL Service Value System (SVS)

  • Core components of the SVS:
    • Guiding Principles
    • Governance
    • Service Value Chain
    • Practices
    • Continual Improvement
  • How the SVS supports effective governance and service delivery

 

4️⃣ The Service Value Chain

  • Detailed understanding of the six value chain activities:
    • Plan
    • Improve
    • Engage
    • Design & Transition
    • Obtain/Build
    • Deliver & Support
  • Their role in creating value and how they connect to ITIL practices

 

5️⃣ ITIL Management Practices

  • Overview of 34 practices grouped into three categories:
    • General Management Practices (e.g., Continual Improvement, Relationship Management)
    • Service Management Practices (e.g., Incident Management, Service Desk, Service Level Management)
    • Technical Management Practices (e.g., Deployment Management, Infrastructure and Platform Management)
  • Emphasis on the practices most relevant at the Foundation level

 

📚 How to Use the Syllabus for Exam Preparation

  • Treat the syllabus as your study roadmap to cover all topics methodically
  • Focus on grasping concepts like value, co-creation, and service relationships rather than rote memorization
  • Utilize practice tests and mock exams aligned with the syllabus modules
  • Relate theoretical knowledge to real-life ITSM scenarios for better retention

 

 

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ITILFND01 Service management as a practice :

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ITILFND02 The ITIL service lifecycle :

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ITILFND03 Generic concepts and definitions:

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ITILFND04 Key principles and models :

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 ITILFND05 Processes :

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ITILFND06 Functions :

ITIL Foundation syllabus, ITIL V4 Service Management syllabus, ITIL 4 Foundation exam topics, ITIL Foundation course content, ITIL V4 syllabus PDF, ITIL exam preparation, ITIL management practices, ITIL Service Value System syllabus, ITIL Foundation study guide, ITIL V4 exam syllabus

 

 



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The ITIL Foundation Certificate in IT Service Management syllabus is your blueprint to understanding the essential ITIL V4 concepts and practices. By focusing on these areas, you’ll build the confidence and knowledge needed to succeed in the exam and contribute effectively in IT service environments.

 

  

  ITIL 4 Foundation Syllabus Overview

The ITIL 4 Foundation exam covers key concepts across six major areas:

  1. Key Concepts of Service Management
  2. Guiding Principles
  3. Four Dimensions of Service Management
  4. Service Value System (SVS)
  5. Service Value Chain activities
  6. ITIL Management Practices (focus on 15, with 7 in-depth)

 

  Syllabus Breakdown in Table Format

Syllabus Section

Key Topics Covered

1. Key Concepts

Service, value, utility, warranty, stakeholders, outcomes, outputs, risk, cost, service relationships (CramKey, Invensis Learning)

2. Guiding Principles

Seven principles: Focus on value; Start where you are; Progress iteratively; Collaborate & promote visibility; Holistic approach; Keep it simple; Optimize & automate

3. Four Dimensions

Organizations & people; Information & technology; Partners & suppliers; Value streams & processes

4. Service Value System (SVS)

SVS components, governance, continual improvement integration

5. Service Value Chain

Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support

6. Management Practices

• 15 practices: info security, relationship, supplier, asset, monitoring/event, release, config, deployment, continual improvement, change enablement, incident, problem, request, service desk, service level

• 7 practices in depth: continual improvement, change enablement, incident, problem, service request, service desk, service level (@knowledgehut)

 


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 ITILFND07 Roles :

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 ITILFND08 Technology and architecture :

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ITILFND09 Competence and training :

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 ITILFND10 Mock exam :

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The ITIL Foundation Detailed SYLLABUS Part 1





 

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