ITIL 4 Foundation Certification Exam Syllabus

The ITIL 4 Foundation Exam Summary, Body of Knowledge (BOK) and Sample Question Bank, provide the basis for the real ITIL 4 Foundation exam. If you have made this decision to become a certified professional, it is advisable to take authorized training and prepare with an online ITIL 4 Foundation Practice Exam to achieve the best result. We have designed these resources to help you get ready to take ITIL 4 Foundation exam.

ITIL 4 Foundation Certification Exam Syllabus

ITIL 4 Foundation Exam Summary:

Exam Name	ITIL 4 Foundation
Exam Code	ITIL 4 Foundation
Exam Fee	USD $150
Exam Duration	60 Minutes
Number of Questions	40
Passing Score	65%
Format	Multiple Choice
Sample Questions	ITIL 4 Foundation Exam Sample Questions and Answers
Practice Exam	ITIL 4 Foundation Practice Test

ITIL 4 Foundation book PDF free download
ITIL 4 Foundation Syllabus Topics:

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Unit	Content
Understand the key concepts of service management	1. Recall the definition of: Service Utility Warranty Customer User Service management Sponsor 2. Describe the key concepts of creating value with services: Cost Value Organization Outcome Output Risk Utility Warranty 3. Describe the key concepts of service relationships: Service offering Service relationship management Service provision Service consumption
Understand how the ITIL guiding principles can help an organization adopt and adapt service management	1. Describe the nature, use and interaction of the guiding principles 2. Explain the use of the guiding principles: Focus on value Start where you are Progress iteratively with feedback Collaborate and promote visibility Think and work holistically Keep it simple and practical Optimize and automate
Understand the four dimensions of service management	1. Describe the four dimensions of service management: Organizations and people Information and technology Partners and suppliers Value streams and processes
Understand the purpose and components of the ITIL service value system	1. Describe the ITIL service value system
Understand the activities of the service value chain, and how they interconnect	1. Describe the interconnected nature of the service value chain and how this supports value streams 2. Describe the purpose of each value chain activity: Plan Improve Engage Design & transition Obtain/build Deliver & support
Know the purpose and key terms of 15 ITIL practices	1. Recall the purpose of the following ITIL practices: Information security management Relationship management Supplier management IT asset management Monitoring and event management Release management Service configuration management Deployment management Continual improvement Change enablement Incident management Problem management Service request management Service desk Service level management 2. Recall definitions of the following ITIL terms: IT asset Event Configuration item Change Incident Problem Known error
Understand 7 ITIL practices	1. Explain the following ITIL practices in detail, excluding how they fit within the service value chain: Continual improvement including: - The continual improvement model Change enablement Incident management Problem management Service request management Service desk Service level management

 

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