ITIL 4 Foundation Certification Exam Syllabus
The ITIL 4 Foundation Exam Summary, Body of Knowledge (BOK) and Sample Question Bank, provide the basis for the real ITIL 4 Foundation exam. If you have made this decision to become a certified professional, it is advisable to take authorized training and prepare with an online ITIL 4 Foundation Practice Exam to achieve the best result. We have designed these resources to help you get ready to take ITIL 4 Foundation exam.
ITIL 4 Foundation Certification Exam Syllabus
ITIL 4 Foundation Exam Summary:
| Exam Name | ITIL 4 Foundation |
| Exam Code | ITIL 4 Foundation |
| Exam Fee | USD $150 |
| Exam Duration | 60 Minutes |
| Number of Questions | 40 |
| Passing Score | 65% |
| Format | Multiple Choice |
| Sample Questions | ITIL 4 Foundation Exam Sample Questions and Answers |
| Practice Exam | ITIL 4 Foundation Practice Test |
ITIL 4 Foundation book PDF free download
ITIL 4 Foundation Syllabus Topics:
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| Unit | Content |
|---|---|
Understand the key concepts of service management | 1. Recall the definition of:
2. Describe the key concepts of creating value with services:
3. Describe the key concepts of service relationships:
|
Understand how the ITIL guiding principles can help an organization adopt and adapt service management | 1. Describe the nature, use and interaction of the guiding principles
|
Understand the four dimensions of service management | 1. Describe the four dimensions of service management:
|
Understand the purpose and components of the ITIL service value system | 1. Describe the ITIL service value system |
Understand the activities of the service value chain, and how they interconnect | 1. Describe the interconnected nature of the service value chain and how this supports value streams
|
Know the purpose and key terms of 15 ITIL practices | 1. Recall the purpose of the following ITIL practices:
2. Recall definitions of the following ITIL terms:
|
Understand 7 ITIL practices | 1. Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
|
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The ITIL® 4 Foundation Certification syllabus covers the key concepts, principles, and practices of the ITIL 4 framework, which is designed to support modern IT service management (ITSM). Below is a summary of the official ITIL 4 Foundation exam syllabus as defined by AXELOS (the certification owner):
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ITIL 4 Foundation Certification Syllabus
The ITIL® 4 Foundation Certification syllabus covers the key concepts, principles, and practices of the ITIL 4 framework, which is designed to support modern IT service management (ITSM). Below is a summary of the official ITIL 4 Foundation exam syllabus as defined by AXELOS (the certification owner):
1. Key Concepts of Service Management
- Nature,
use, and interaction of:
- Value
- Value
co-creation
- Organizations,
service providers, service consumers, and other stakeholders
- Products
and services
- Service
offerings
- Service
relationships
- Outcomes,
outputs, costs, and risks
- The
role of IT service management in creating business value
2. The Four Dimensions of Service Management
- Organizations
and people
- Information
and technology
- Partners
and suppliers
- Value
streams and processes
3. The ITIL Service Value System (SVS)
- Overview
of the Service Value System (SVS)
- The
relationship between the SVS components:
- Guiding
principles
- Governance
- Service
value chain
- Practices
- Continual
improvement
4. The ITIL Guiding Principles
- Focus
on value
- Start
where you are
- Progress
iteratively with feedback
- Collaborate
and promote visibility
- Think
and work holistically
- Keep
it simple and practical
- Optimize
and automate
5. The Service Value Chain
- Understanding
the six value chain activities:
- Plan
- Improve
- Engage
- Design
& transition
- Obtain/build
- Deliver
& support
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6. ITIL Management Practices (Selected for Foundation)
You must know the purpose of all 34 ITIL practices,
but the following 15 practices are covered in more detail:
General Management Practices (4)
- Continual
improvement (detailed)
- Information
security management
- Relationship
management
- Supplier
management
Service Management Practices (7)
- Change
enablement (change control)
- Incident
management (detailed)
- IT
asset management
- Monitoring
and event management
- Problem
management
- Release
management
- Service
configuration management
Technical Management Practices (1)
- Deployment
management
Detailed Understanding Required For These (4):
- Continual
improvement
- Change
enablement
- Incident
management
- Service
request management
7. Key ITIL Terms and Concepts
- Definitions
and distinctions between:
- Utility
vs warranty
- Service
offering vs service
- Customer,
user, sponsor
- Change
types (standard, normal, emergency)
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Exam Details
- Format:
Multiple-choice
- Questions:
40
- Duration:
60 minutes (75 minutes for non-native English speakers)
- Passing
Score: 65% (26 out of 40)
- Closed
book
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